REFUND AND RETURNS POLICY
eFroots Pty Ltd offers a 100% satisfaction guarantee on all of our products.
Please contact our Customer Service via email [email protected] or call on 02 8004 3492 to discuss any queries or concerns you may have in relation to any delivery queries.
Refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Should you need to cancel your order, money will be refunded ONLY IF notice is received by eFroots Pty Ltd 24 hours prior to the scheduled delivery date. We are unable to cancel orders that are already prepared and are with our courier for delivery.
To help us process refunds efficiently: please ensure to list your order number and the products that were not of top quality.
To let us know anything else: please express any aspect where you think our products or service could improve.
We set ourselves high standards, so appreciate our customers that help us keep them there.